FAQ

About member benefits and content

会員限定イベント等に申し込みたいが、新規入会後いつから申し込み可能ですか?

ご入会をご検討いただきありがとうございます。

チケット申し込みなどの各種ファンクラブ会員特典につきましては、
新規ご入会のうえ会費お支払いが完了した時点で即時ご利用いただける状態となります。
※会員番号の発番についても同様でございます。

ただし、イベント会場でのお支払いの場合は1〜2週間、郵便振替によるお支払いの場合は、データの反映まで1〜2ヶ月程度お時間を頂戴する場合がございます。

If you can not resolve it even if I read the above, please contact us from the inquiry form below.
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I do not receive a birthday mail

If you do not receive a birthday e-mail, please fill in your membership number and e-mail address, and contact us by 3 days after the birthday. It may not be possible to resend after the period.

If you can not resolve it even if I read the above, please contact us from the inquiry form below.
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I can not see the video content

First of all, please check the recommended environment of this site.

If the requirements of the recommended environment are not met, please excuse me, but please try again after updating your OS or browser.

If the video does not play after meeting the conditions of the recommended environment,

From the setting screen of your browser, there is a case to be improved by having you clear the cache.
If you try clearing the cache but it does not help, please restart your device and try playing again.

If you still can not solve it, we will investigate.

customer's,
・ Terminal model name
・ OS version
・ Browser application name

Please contact us from the inquiry form after describing.

If you can not resolve it even if I read the above, please contact us from the inquiry form below.
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I am not getting the email magazine.

There is a possibility of the following, so please check.

■It has been automatically filtered or rejected as spam

<If using a computer email address>
It is possible that emails from our site are not reaching you as they have been recognized as "spam mail" due to the settings of your email service, email software, antivirus software, etc. Please check all your inbox folders including your spam mail folder, or check the settings of your service and software.

<If using a mobile email address>
It is possible that our emails are not reaching you due to the spam prevention function or domain specified email reception of your mobile phone company.
After setting up domain specified email reception in order to receive emails from bandmaid.tokyo, please contact us using the Contact Form.

*Even if you do not recall personally adjusting the settings for incoming emails, it is possible that your carrier (cell phone company) may have high-security default settings. Please make sure to check all of the above before contacting us.

■The correct email address was not registered

Please check your email address registration information on "My Page."

If you can not resolve it even if I read the above, please contact us from the inquiry form below.
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