FAQ

About payment

コンビニで支払おうとしたら「確認番号」が必要だと言われたのですが?

当サイトのコンビニ支払いでは、コンビニにて「確認番号」を要求されることはございません。
支払いの手順を間違えている可能性がありますので、あらためて支払い手順をご確認ください。

If you can not resolve it even if I read the above, please contact us from the inquiry form below.
To contact page

コンビニ支払いの「受付番号」が分かりません

コンビニ支払い用の受付番号は、注文履歴ページにて記載しておりますのでそちらを参照ください。

If you can not resolve it even if I read the above, please contact us from the inquiry form below.
To contact page

コンビニの決済方法がわからない

コンビニ決済をお申し込みいただきますと、お支払い先コンビニエンスストアを選択後、受付番号が発行されます。
受付番号とご登録の電話番号をメモしていただき、お支払い期限までに、選択したコンビニエンスストアの端末でお手続きをお願い致します。
各コンビニエンスストアでのお手続き方法詳細は以下の通りです。

ローソン
ファミリーマート
セイコーマート
ミニストップ
※注意:ご入金の確認が取れたお客様から順に、登録完了処理をさせていただきます。お支払い期限を過ぎてしまった場合は、お手数ですが再度お申し込みをお願い致します。

If you can not resolve it even if I read the above, please contact us from the inquiry form below.
To contact page

I have settled by credit card payment but I do not receive a payment completion email

Please check the following and contact us from the inquiry form.

■ We are automatically distributed, reception refusal as "spam"

<In the case of PC email address>
Depending on your e-mail service, e-mail software, anti-virus software, etc., it may be recognized as "unsolicited e-mail" and may not receive e-mail from this site. Check all your inboxes, such as junk email boxes, or check your service and software settings.

<For mobile email address>
There is a possibility that no email has been received due to the spam protection function of each mobile carrier or domain designated reception.
Please set as domain designated reception so that you can receive mail from digital.wagakkiband.com.

※ About email reception setting, security may be set high by the initial setting depending on the carrier (mobile phone company) even if you do not know it by yourself. Please be sure to confirm everything before making an inquiry.

■ The correct email address has not been registered

Please check your e-mail address registration information on "My Page".

If you can not resolve it even if I read the above, please contact us from the inquiry form below.
To contact page

What is the security code?

The security code is a special code used to prevent unauthorized use of credit and debit cards. Please check the following for the description of each credit card.

・ VISA, MasterCard, JCB, Diners Club, 3-digit number printed on the back of your credit card
(It is just to the right of the main card number)

-American Express is a four-digit number printed on the front of your credit card
(Located on the top right of the main card number)

If you do not know the security code or can not read it, please contact the bank or credit card company listed on the card.
If you can not solve the problem by reading the above, please contact us using the contact form below.

If you can not resolve it even if I read the above, please contact us from the inquiry form below.
To contact page

I will fail to settle

If payment fails, it may improve if you wait for a while and then re-set.
Thank you for your patience, but please try again later.

If you can not resolve it even if I read the above, please contact us from the inquiry form below.
To contact page